Got your tickets? Check out our Event Guidelines before coming to the event!
Got your tickets? Check out our Event Guidelines before coming to the event!
Got your tickets? Check out our Event Guidelines before coming to the event!
Got your tickets? Check out our Event Guidelines before coming to the event!

Get the help you need.

IMPORTANT
Entry into the concert uses wristbands. These wristbands can only be redeemed at the event by showing an e-ticket (by print-out or on mobile phone) or a physical ticket, at a designated counter.

For any queries pertaining to the purchase of AFA Night LIVE! tickets, please call the Ticketmaster at +65 3158 8588 or write in to enquiry@Ticketmaster.com for assistance. Should you still encounter issues, please contact the organizer at afa@sozo.sg.

COVID-19/ Safe Management Measures
What are Covid-19 Guidelines for the event?
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As of 10 October 2022, Vaccination-Differentiated Safe Management Measures have been lifted.

Mask wearing indoors will be optional. However, patrons are encouraged to exercise personal and social responsibility by continuing to wear their masks especially in crowded places. As of time of publishing, Safe Distancing is not required between individuals or between groups.

Any change in policies will be updated in accordance with the Government guidelines as the announcements are made. Please access https://www.moh.gov.sg/covid-19 for the latest updates.
General Questions
What are my ticket options for the event?
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You can choose to have e-tickets sent to your e-mail or physical tickets that you can collect at the venue or have them delivered to you (delivery for Singapore addresses only). You will get one e-ticket or physical ticket for each day. Buying a three-day package will give you three e-tickets or physical tickets. Please note that at the event, you still need to redeem a wristband for actual admission into the venue grounds.
When will AFA Night LIVE! tickets go on sale?
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Early Bird 2-day VIP packages go on sale on Sep 16, 12pm and end on Sep 30, 11.59am. Standard 2-Day VIP Package, 1-Day VIP Ticket, 2-Day General Admission Package, 1-Day General Admission Ticket will go on sale on Sep 30, 12pm via online, call centre and physical outlets.
What are the ticketing charges for the tickets?
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Ticketmaster charges a standard booking fee to facilitate the processing of your ticket/item order and to cover any administrative costs associated with each ticket sale.
• $7.50 booking fee per 2-Day Package
• $5 booking fee per 1-Day Ticket
How will seats be assigned for VIP Packages and tickets?
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All seats are system allocated Best Available, you will not be able to select your own seats. Seats will be automatically assigned to you and made known after successful payment. The allocated row and seat will be reflected on the tickets and/or the Ticket Purchase Confirmation E-mail that will be sent to your registered e-mail address.
What sort of ticketing plan is being used for 'AFA Night LIVE!'?
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The "AFA Night LIVE!"" concerts are based on reserved seating for VIP tier and free standing for General Admission tier.
Can I get a refund or exchange my tickets?
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Please note that no refunds will be entertained under any circumstances. Once the transaction is completed successfully, no refunds, cancellations or exchanges will be entertained. Please ensure that the number of tickets you wish to purchase is correct before making payment.

Tickets are not transferable and may not be resold, redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of SOZO and the ticketing agent. All rights reserved to cancel any Tickets that have been transferred, resold or redistributed or otherwise used without the prior written consent of SOZO, and to deny any such Ticket Holder entry.
How long is "AFA Night LIVE!"?
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The concert will last approximately three hours per day.
May I know the performance order of a certain artiste?
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We are unable to reveal the performance order of AFA Night LIVE!.
Are there any photo opportunities with the artistes?
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There are no photo opportunities with the artistes.
Can I pass gifts to the artiste?
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You can try passing the gift to the artiste during their meet and greet session. However, whether they choose to accept is up to them.
I would like to send a flower stand display, how can I do so?
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We will not be able to accept flower stands for artistes this year due to space constraints in the external areas of the fourth floor halls. Any flower stands delivered will be disposed of.
Pre-event Questions
How can I buy "AFA Night LIVE!" tickets before the event?
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ONLINE
Visit https://ticketmaster.sg/activity/detail/22_afanightlive to purchase tickets online.

  • Please do not hog seats or open multiple browsers to add seats to your cart. You only have an 8-minutes time out period to complete a transaction. By opening multiple windows, you might lose your initial seats to other buyers.
  • Please note that your allocated seats will only be made known after payment has been processed and confirmed. You will not be able to remove individual seats from your cart. The entire cart has to be emptied. You may not get the same seats back when adding new seats to your cart.
  • You must be logged into your account to make a purchase. You will have to register an account on the Ticketmaster website in order to make a purchase. Please create an account before you make your purchase.
  • VISA, Mastercard and JCB debit and credit cards are accepted for online payment.
  • Please note that the Ticketmaster payment system will require the use of a one-time authentication password in order for the check-out to go through. Please check with your bank that your account has one time password authentication enabled for all online transactions.
HOTLINE
Call +65 3158 8588

Operation Hours:
Monday to Saturday (10am - 6pm)
Sunday and Public Holidays (Closed)

PHYSICAL OUTLETS
  • STHE STAR PERFORMING ARTS CENTRE BOX OFFICE
    1 Vista Exchange Green
    Singapore 138617
    Level 3

    Operation Hours:
    Monday to Friday (12pm - 8pm)
  • ALL SINGPOST OUTLETS
    Find out more on locations and operating hours at http://www.singpost.com/list-of-post-offices.

    Please check and ensure that the outlet you wish to purchase tickets from is operating at the time of ticket launch.

    Operating hours and days may vary from outlet to outlet.

    Upon successful purchase at outlets, you will receive a print-out of the Print-at-Home Ticket(s).
How can I pay for my tickets to AFA Night LIVE!?
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We accept several methods of payment to accommodate your needs. We accept VISA, MasterCard and JCB via online and phone, cash and NETS at all our outlets.
Is there any other way to purchase tickets other than through the website or via other payment methods like cash?
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Tickets are also available through our ticketing hotline +65 3158 8588 and all our physical outlets.
I'm a foreigner, how can I purchase the AFA Night LIVE! tickets?
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You may either purchase through online at https://ticketmaster.sg/activity/detail/22_afanightlive call our hotline at +65 3158 8588.
How can I collect my AFA Night LIVE! ticket(s) if I purchased them online?
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The following delivery options are available:
  • Print-At-Home (PAH) or e-tickets are free of charge. Immediate delivery of your tickets to your email address for you to print at home. Fast, easy and free!
  • Venue Collection is $2.00 per order. Tickets can be collected from the counter located outside Hall 404, Level 4 of Suntec Convention and Exhibition Centre on the days of the event. A valid Ticket Purchase Confirmation e-mail will be required, and you may be subjected to a verification check based on your registered Ticketmaster account.
  • Mail is $2.00 per order to Singapore addresses only.
  • Courier is $15 per order to Singapore addresses only. As tickets will be delivered during office hours, please ensure you provide a daytime address where someone is available to sign for the delivery.
What if I have lost my Print-at-Home Ticket(s) or suspect that my e-mail has been compromised?
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Kindly contact Ticketmaster at +65 3158 8588 or e-mail enquiry@Ticketmaster.com for assistance.
What is the period of time in which I must complete the transaction?
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Each transaction is limited to a maximum of 8 minutes, during which your seats will be held for you to complete the transaction. After which, the system will release the seats back into the system and make them available for the next buyer. Please complete your entire transaction including payment during this period of time.
Do I have to register an account of Ticketmaster's site to purchase the tickets?
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You must be logged into your account to make a purchase. You will have to register an account on the Ticketmaster website in order to make a purchase. Please create an account before you make your purchase. Your account details will allow us to disseminate any event information to you in a timely manner.
Is there any deadline in purchasing the AFA Night LIVE! ticket(s) before the event?
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Ticket sales will continue online until the start of each day's concert (subject to availability).
I have booked AFA Night LIVE! ticket(s) outside of the country, can I collect my tickets during the event day at the event venue?
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You may select Print-At-Home (PAH) as the delivery option. This is the fastest and most convenient way to receive your tickets. It is an electronic ticket that is sent to you via email as a PDF attachment. Each ticket contains a unique barcode that can only be scanned at the venue once. Please ensure you print all pages of each attachment if you buy more than one ticket at a time.

Alternatively, you may opt for Venue Collection. The location of collection at the venue will be confirmed at a later date. A valid Ticket Purchase Confirmation e-mail will be required, and you may be subjected to a verification check based on your registered Ticketmaster account.
How do I register for autograph balloting and how do I know when I have won?
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You will be required to fill up a ballot application at a later date and results will be announced on our Facebook and website just before the event.
Event Questions
How do I enter the event with my tickets?
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You will need to redeem a wristband for admission, with your concert ticket (e-ticket or physical ticket). With the wristband, you can enter the concert, main stage and exhibition area. Please note that wristbands are colour-coded by day and tier.
Do I need to show anything to redeem the wristbands and lightsticks?
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You will need to present your ticket(s) at the collection area. If you have purchased more than one ticket or ticket package in a single transaction, you must present all tickets (e-ticket or physical ticket) and redeem all wristbands at the same time.

For e-tickets, all collections must be made by the account holder who bought the tickets. In the event that the account holder cannot make the collection, the person collecting on behalf of the account holder presents a photocopy of the account holder's photo ID and a letter of authorization. Please note the items needed for proxy collection. Please click here to download the form!

Please note the minimum size for the printout of Print-at-Home (PAH) ticket is A4. No printing services or PAH ticket retrieval services will be available at the venue.
Will there be any on-site ticket sales for "AFA Night LIVE!" ticket(s) on the day itself?
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You can purchase tickets on-site as long as they have not been sold out before the event.
What payment method can I choose for on-site ticket purchase?
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For "AFA Night LIVE!" concert tickets, we accept American Express, VISA, MasterCard, JCB, cash and NETS. For Exhibition and Exhibition+Stage tickets, payment is strictly via cash only.
In which hall(s) will AFA Night LIVE! be held?
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The concert will be held at Hall 405, Level 4 of Suntec Convention and Exhibition Centre.
What time will AFA Night LIVE! start?
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Doors will open at 6pm and the concert will start at 7pm, for all two days.

Am I allowed to take pictures or record videos during the concert?
All recording devices, inclusive of sound and visuals, are strictly prohibited. We reserve the right to remove those caught doing so from the hall without refund.

Can I move from my seat during the concert?
As a general rule, you may only stand where your seat is. However, leaving your seat to stand at another location, e.g. an empty seat, the aisle, etc, is not allowed at any time during the concert. Persons who are found leaving their seats and standing at another location will be asked to return to their seats.

Repeat offenders will be removed from the concert.
Am I allowed to take pictures or record videos during the concert?
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All recording devices, inclusive of sound and visuals, are strictly prohibited. We reserve the right to remove those caught doing so from the hall without refund.
Can I move from my seat during the concert?
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As a general rule, you may only stand where your seat is. However, leaving your seat to stand at another location, e.g. an empty seat, the aisle, etc, is not allowed at any time during the concert. Persons who are found leaving their seats and standing at another location will be asked to return to their seats.

Repeat offenders will be removed from the concert.

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